Terms and Conditions

AAAPottery is intended for lawful use by customers and authorized staff.

• Account details must be accurate and kept current.
• You are responsible for activity under your account.
• Misuse, abuse, or fraudulent behavior can trigger account restrictions.

We provide product names, descriptions, images, and pricing in good faith.

• Handmade pottery can have small variations in color, glaze, and texture.
• Prices are listed in Kenyan Shillings (KES).
• Promotional discounts may start, change, or end without prior notice.

Order placement does not guarantee acceptance until verified by our operations workflow.

• Orders can be flagged for stock or payment validation.
• We may cancel suspicious, duplicate, or fraudulent requests.
• If an item becomes unavailable, we may propose alternatives or cancellation.

Manual M-Pesa references are validated before fulfillment.

• Incorrect or unverifiable payment references may delay processing.
• Payment evidence may be requested for reconciliation.
• Sensitive payment actions can require additional verification.

Delivery windows are estimates and can vary by route, workload, or courier conditions.

• Customers should provide complete, accurate delivery addresses.
• Delivery confirmation may include proof details where applicable.
• Complaints should be submitted promptly through the account order history.

Complaints and return outcomes follow the Return Policy.

• Approval depends on evidence quality and policy eligibility.
• Customized or altered items may be excluded unless faulty.
• Refund timelines depend on review and payment channel processes.

We may update these terms when business operations, legal obligations, or platform behavior changes.